If you do not receive a confirmation email when you register your email address, the following may be the cause. Please check your settings and try again.
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The email is automatically sorted into the spam folder.
GO emails are sent from the "@goinc.jp" domain. -
An incorrect e-mail address was entered.
If some of the characters such as "@" are double-byte, the email may not be delivered. -
The domain "@goinc.jp" has been set to block on your device or carrier.
If you set the domain name to "@goinc.jp", you may be able to receive our emails. -
The email address you entered is an address in a format that cannot be sent.
If your email address matches any of the following conditions, we may not be able to send you a receipt email.
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[Case 1] "." in front of "@" or at the beginning of an e-mail address
ex .abcd@example.co.jp , abcd.@example.co.jp
[Case 2] ".” is in front of "@" consecutively
ex. abcd..@example.co.jp, ab..cd@example.co.jp
[Case 3] Contains characters other than single-byte alphanumeric characters or these certain symbols (. ! # $ % & ‘ * + ? / = ? ^ _ { | } ~)
ex. ab[cd@example.co.jp, ab@cd@example.co.jp
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* Sometimes you may be able to receive the email normally by restarting the app or your device.
If you do not receive the email, please consider changing your email address.