About International Service Charge
When short-term foreign visitors request a ride via GO, the International Service Charge will be charged.
This charge is used to enhance the service environment for short-term foreign visitors to use our services more comfortably, starting with multilingual inquiry support.
Payment and charges
International Service Charge will be charged when a short-term foreign visitor orders a taxi via the GO app and completes their ride.
It will be added to the meter fare, pickup fee, and GO App charge at the time of your payment.
*This charge will not be charged if the order is cancelled.
*This charge will not be charged if you ride a taxi without GO and pay with GO Pay.
Areas Where International Service Charge will be charged
・ It applies nationwide in Japan.
* It is not applied in areas where a Remote area service charge is charged.
What is the Remote area service charge?
How to Check International Service Charge
【Before your ride】
You can check the International Service Charge on the “Fare Details” screen.
【After your ride】
You can check it from the "History Details" screen.
Open Menu tab > Tap "Usage History" > Tap on the relevant request and you can see the "History Details" screen.
If you are not a short-term foreign visitors and were charged
If you're not a short-term foreign visitor, you shouldn't be charged the International Service Charge. If you see this charge on your bill, you can apply to have it removed.
Please notify us via the inquiry form.
*Here's how to request an exemption from inquiry form:
• In the “What are you having problems with?” field, select “Others.”
• In the “Description” field, please enter: “Request for Exclusion from the International Service Charge.”
ref.
Remote area service charge
https://support.go.goinc.jp/hc/en-us/articles/33936396851481-What-is-Remote-area-service-charge
GO App charge
https://support.go.goinc.jp/hc/en-us/articles/25883257751193-What-is-GO-App-charge