GO Help & Support
Popular Searches
Common FAQ
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Registration / Account / Login
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GO app / Arrangement fee
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Registration / Login / Account details
- Is location permission required to use the app?
- What is "GO Special offers"?
- What kind of offers are available for "GO Special offers"?
- I forgot my email address and password
- Troubleshooting: What to do when you don't receive your confirmation email
- Troubleshooting: What to do when you don't receive your SMS verification code
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Account transfer / Account deletion / Account lock
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Payment methods
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Find a taxi
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Find a taxi now
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AI reservation (reserve a taxi for a specific date and time)
- Reservation feature available areas
- What is “AI Reservation”?
- About reservation fee
- Can I cancel my reservation after I made a reservation through AI Reservation?
- What to do when you cannot make a Reservation due to the upper limit
- About selecting a taxi company when requesting a taxi by "Reservation"
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Taxi fare / Various discounts
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GO SHUTTLE
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Select a company and other conditions
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Coupons / Campaigns
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Before getting into the taxi (after dispach, during the ride)
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How to use a taxi
- How to share dispatch information via link
- How to identify the taxi that I've requested?
- Can I call to the driver?
- Is it possible to change the pickup location after the car assignment is confirmed?
- What should I tell the driver when getting on the car?
- How to change a destination of the rideshare car
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Cancellation
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The taxi hasn't arrived
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After getting off the taxi (usage history, receipt, lost items etc.)
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Settlement etc.
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Incomplete payment / Payment error
- What should I do if there is an error in non-card payment such as d barai, PayPay or Apple Pay ?
- Meter fare does not match the amount I paid
- Unsettled payment notice is shown in the app
- What to do when it appears you have been double charged for the same amount
- "Unsettled payment” is displayed and cannot request a car
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Other problems / Information
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GO Beginner’s Guide