GO Help & Support
Popular Searches
Common FAQ
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Registration / Account / Login
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GO Special offers / Membership
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Special offers
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EXCLUSIVE MEMBERSHIP
- What is EXCLUSIVE MEMBERSHIP?
- How to register for the EXCLUSIVE MEMBERSHIP
- How to cancel EXCLUSIVE MEMBERSHIP
- How to transfer your EXCLUSIVE MEMBERSHIP account when changing your phone.
- How to confirm your EXCLUSIVE MEMBERSHIP contract details
- Troubleshooting: What to do when you have uninstalled the app before canceling your EXCLUSIVE MEMBERSHIP
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Payment methods
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Find a taxi
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Select a company and other conditions
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Coupons / Campaigns
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Before getting into the taxi (after dispach, during the ride)
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After getting off the taxi (usage history, receipt, lost items etc.)
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Settlement etc.
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Incomplete payment / Payment error
- How to respond when a payment error occurs
- How to settle if an unsettled payment occurs
- The receipt amount and payment amount do not match
- What to do when it appears you have been double charged for the same amount
- "Unsettled payment” is displayed and cannot request a car
- Troubleshooting: What to do when you have an unsettled payment (card, d barai, PayPay, Apple Pay, In-car payment)
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Other problems / Information
- Troubleshooting for app forced closure (crashing)
- Areas and taxi companies which GO App charge will apply
- How to change the language settings of GO App
- I got off the taxi, but the app still says I'm still riding
- There is a withdrawal (e.g., 2 yen) that I don't recognize.
- Is location data sent even when not using the app?
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GO Beginner’s Guide
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GO Beginner’s Guide
- 《Beginner's Guide》How to use GO for the first time
- 《Beginner's Guide》 How to Register for GO Pay
- 《Beginner's Guide》Tips for setting the pickup location pin
- 《Beginner's Guide》 How to request a specific taxi company or vehicle type
- 《Beginner's Guide》Tips for meeting your taxi (Standard messages)
- 《Beginner's Guide》 How to set payment method
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