문의 등록
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Please be sure to read the following before contacting us.
・If you have left something in the taxi, please contact the taxi company.
* You can confirm the taxi company you used by tapping [≡]Menu > [Usage History / Receipt] in the top right of the home screen.
・We cannot accept orders or cancellations. Please contact the taxi company directly.
・If you have any inquiries regarding information on your account, please send the inquiries yourself.
・For inquiries that require account identification, please include the phone number registered in the app so we can respond more smoothly.
・If you are inquiring about a specific ride, please include the date and time of your trip and the vehicle number in the "Inquiry details."
・Our response to you is intended solely for you as an individual customer. Therefore, please refrain from uploading, reposting, or any secondary use on social media, etc.
・If you have left something in the taxi, please contact the taxi company.
* You can confirm the taxi company you used by tapping [≡]Menu > [Usage History / Receipt] in the top right of the home screen.
・We cannot accept orders or cancellations. Please contact the taxi company directly.
・If you have any inquiries regarding information on your account, please send the inquiries yourself.
・For inquiries that require account identification, please include the phone number registered in the app so we can respond more smoothly.
・If you are inquiring about a specific ride, please include the date and time of your trip and the vehicle number in the "Inquiry details."
・Our response to you is intended solely for you as an individual customer. Therefore, please refrain from uploading, reposting, or any secondary use on social media, etc.
・Please agree to the privacy policy before contacting us.
・If you are using domain specific reception, you will not be able to receive emails from "@goinc.jp". Please check your email settings so that you can receive messages from our domain "@goinc.jp".
・Depending on the content, we may not be able to answer your inquiry. We would appreciate your understanding.
・The submitted content will be checked by GO Inc., the app development company, in order to improve our services. Depending on the content, we may disclose it to taxi companies.
Phone Inquiries
050-3183-1432
All days 9:00 to 18:00
(Languages supported: English, Chinese, Korean)
※After the English guidance, an interpreter will provide support in ENG, CHN, or KOR.
※We do not accept car requests or cancellations.
・If you are using domain specific reception, you will not be able to receive emails from "@goinc.jp". Please check your email settings so that you can receive messages from our domain "@goinc.jp".
・Depending on the content, we may not be able to answer your inquiry. We would appreciate your understanding.
・The submitted content will be checked by GO Inc., the app development company, in order to improve our services. Depending on the content, we may disclose it to taxi companies.
Phone Inquiries
050-3183-1432
All days 9:00 to 18:00
(Languages supported: English, Chinese, Korean)
※After the English guidance, an interpreter will provide support in ENG, CHN, or KOR.
※We do not accept car requests or cancellations.