Troubleshooting: What to do when you don't receive your confirmation email
If you do not receive the confirmation Email upon registration, the following reasons may be considered. Please check each point and take the appropriate action.
1. It has been sorted into your Junk Email folder. ・The email may have been automatically moved into your 'Junk Email' or 'Promotion' folder. The sender is from the "@goinc.jp" domain. Confirm your Junk Email folder and add "@goinc.jp" to your Allow list.
2. The entered email address is incorrect. ・Please check if it contains full-width "@" symbols, spaces, or extra characters. Please re-enter it in the correct format (e.g., abc@example.com).
3. Blocked by mobile carrier's domain filtering settings. ・Depending on your mobile carrier, emails from "@goinc.jp" may be blocked. Please allow "goinc.jp" in your domain filtering settings. (Please check the official website of your carrier for setup instructions.)
4. The format of the entered email address is invalid. ・Email address formats such as the following may not be receivable by common sending systems:
Invalid Patterns
Examples
A period "." immediately before or at the beginning of the "@" symbol
.abcd@example.co.jp / abcd.@example.co.jp
Consecutive periods ".."
ab..cd@example.co.jp
Contains symbols or special characters
ab[cd@example.co.jp
Please consider registering with a different email address.
5. Temporary device or app issue. ・Reception may be delayed depending on the status of your device or app. Please try restarting the app or your smartphone.
If you still do not receive the email after trying the above steps: We apologize for the inconvenience, but please try again using a different email address, or contact our support desk. The inquiry form is [here].
If you do not receive the confirmation Eメール upon registration, the following reasons may be considered. Please check each point and take the appropriate action.
It has been sorted into your Junk Eメール folder.
The email may have been automatically moved into your 'Junk Eメール' or 'プロモーション' folder.
The sender is from the "@goinc.jp" domain. → Check your Junk Eメール folder and add "@goinc.jp" to your allowlist.
The entered email address is incorrect.
Please check if it contains full-width "@" symbols, spaces, or extra characters. → Please re-enter it in the correct format (e.g., abc@example.com).
Blocked by mobile carrier's domain filtering settings.
Depending on your mobile carrier, emails from "@goinc.jp" may be blocked. → Please allow "goinc.jp" in your domain filtering settings. (Please check the official website of your carrier for setup instructions.)
The format of the entered email address is invalid. Email address formats such as the following may not be receivable by common sending systems: Invalid Patterns Examples:
A period "." immediately before or at the beginning of the "@" symbol (e.g., .abcd@example.co.jp, abcd.@example.co.jp)
Consecutive periods ".." (e.g., ab..cd@example.co.jp)
Contains symbols or special characters (e.g., ab[cd@example.co.jp, etc.) → Please consider registering with a different email address.
Temporary device or app issue.
Reception may be delayed depending on the status of your device or app. → Please try restarting the app or your smartphone.
If you still do not receive the email after trying the above steps: We apologize for the inconvenience, but please try again using a different email address, or contact our support desk. The contact form is [here].
If you do not receive the confirmation Eメール upon registration, the following reasons may be considered. Please check each point and take the appropriate action.
It has been sorted into your Junk Eメール folder.
The email may have been automatically moved into your 'Junk Eメール' or 'プロモーション' folder.
The sender is from the "@goinc.jp" domain. → Check your Junk Eメール folder and add "@goinc.jp" to your allowlist.
The entered email address is incorrect.
Please check if it contains full-width "@" symbols, spaces, or extra characters. → Please re-enter it in the correct format (e.g., abc@example.com).
Blocked by mobile carrier's domain filtering settings.
Depending on your mobile carrier, emails from "@goinc.jp" may be blocked. → Please allow "goinc.jp" in your domain filtering settings. (Please check the official website of your carrier for setup instructions.)
The format of the entered email address is invalid. Email address formats such as the following may not be receivable by common sending systems: Invalid Patterns Examples:
A period "." immediately before or at the beginning of the "@" symbol (e.g., .abcd@example.co.jp, abcd.@example.co.jp)
Consecutive periods ".." (e.g., ab..cd@example.co.jp)
Contains symbols or special characters (e.g., ab[cd@example.co.jp, etc.) → Please consider registering with a different email address.
Temporary device or app issue.
Reception may be delayed depending on the status of your device or app. → Please try restarting the app or your smartphone.
If you still do not receive the email after trying the above steps: We apologize for the inconvenience, but please try again using a different email address, or contact our support desk. The contact form is [here].
If you do not receive the confirmation Eメール upon registration, the following reasons may be considered. Please check each point and take the appropriate action.
It has been sorted into your Junk Eメール folder.
The email may have been automatically moved into your 'Junk Eメール' or 'プロモーション' folder.
The sender is from the "@goinc.jp" domain. → Check your Junk Eメール folder and add "@goinc.jp" to your allowlist.
The entered email address is incorrect.
Please check if it contains full-width "@" symbols, spaces, or extra characters. → Please re-enter it in the correct format (e.g., abc@example.com).
Blocked by mobile carrier's domain filtering settings.
Depending on your mobile carrier, emails from "@goinc.jp" may be blocked. → Please allow "goinc.jp" in your domain filtering settings. (Please check the official website of your carrier for setup instructions.)
The format of the entered email address is invalid. Email address formats such as the following may not be receivable by common sending systems: Invalid Patterns Examples:
A period "." immediately before or at the beginning of the "@" symbol (e.g., .abcd@example.co.jp, abcd.@example.co.jp)
Consecutive periods ".." (e.g., ab..cd@example.co.jp)
Contains symbols or special characters (e.g., ab[cd@example.co.jp, etc.) → Please consider registering with a different email address.
Temporary device or app issue.
Reception may be delayed depending on the status of your device or app. → Please try restarting the app or your smartphone.
If you still do not receive the email after trying the above steps: We apologize for the inconvenience, but please try again using a different email address, or contact our support desk. The contact form is [here].If you do not receive the confirmation Eメール upon registration, the following reasons may be considered. Please check each point and take the appropriate action. It has been sorted into your Junk Eメール folder. The email may have been automatically moved into your 'Junk Eメール' or 'プロモーション' folder. The sender is from the "@goinc.jp" domain. → Check your Junk Eメール folder and add "@goinc.jp" to your allowlist. The entered email address is incorrect. Please check if it contains full-width "@" symbols, spaces, or extra characters. → Please re-enter it in the correct format (e.g., abc@example.com). Blocked by mobile carrier's domain filtering settings. Depending on your mobile carrier, emails from "@goinc.jp" may be blocked. → Please allow "goinc.jp" in your domain filtering settings. (Please check the official website of your carrier for setup instructions.) The format of the entered email address is invalid. Email address formats such as the following may not be receivable by common sending systems: Invalid Patterns Examples: A period "." immediately before or at the beginning of the "@" symbol (e.g., .abcd@example.co.jp, abcd.@example.co.jp) Consecutive periods ".." (e.g., ab..cd@example.co.jp) Contains symbols or special characters (e.g., ab[cd@example.co.jp, etc.) → Please consider registering with a different email address. Temporary device or app issue. Reception may be delayed depending on the status of your device or app. → Please try restarting the app or your smartphone. If you still do not receive the email after trying the above steps: We apologize for the inconvenience, but please try again using a different email address, or contact our support desk. The contact form is [here].
If you do not receive the confirmation Email upon registration, the following reasons may be considered.
Please check each point and take the appropriate action.