About cancellation fee
A cancellation fee is charged in accordance with the cancellation policy.
▼Cancellation Policy
https://go.goinc.jp/en/cancel_policy_app
Here are some important notes and payment methods when a cancellation fee is charged.
1. 【Important】 Please be sure to read
You cannot delete or withdraw from your account while you have any unsettled cancellation fees.
Also, please be careful not to uninstall the GO app or create a new account.
- If you uninstall the app and then create a new account, you will not be able to pay the fee from within the GO app, and the procedure will become complicated.
- Even if you create a new account, the cancellation fee will still be charged.
If you have any unsettled payments, please clear them or contact us by referring to "3. If you have difficulty paying through the GO app" below.
2. About payment methods
We apologize for the inconvenience, but please select the relevant cancellation history from the [Activity] in the app and proceed with the procedure.
- Settlement can be made using your preset payment method or other payment methods.
- For in-car payment: Credit card only
- For GO Pay: Credit cards, d barai, PayPay, and Apple Pay are accepted.
* When using "Charter" (GO PREMIUM), only credit cards are accepted.
3. If you have difficulty paying through the GO app
In the following cases, please provide details and contact us through the [Inquiries form].
- The cancellation was due to unavoidable reasons
- In cases where none of the payment methods can be used
- If you do not remember requesting a taxi
- The cancellation fee is displayed as unsettled payment, but the relevant history is not found in the activity
When you make an inquiry, be sure to provide the [Cancellation date and time] and [Vehicle number] listed in the cancellation history.
4. How to register and delete cards
1. Select [Payment Method] from the [≡]Menu.
2. Add a payment method from the [Payment Method list].
3. After registering, if you wish to change or delete a payment method, select it and tap [Change] or [Delete].
Ref:
・How to settle if an unsettled payment occurs
・Cancellation Policy