If you "do not receive GO Pay receipt emails" or "PDF is not attached to the email", the following may be the cause.
Please confirm your settings and reissue the receipt.
I do not receive GO Pay receipt emails
- It is automatically sorted into the spam folder.
Emails from GO are sent from "go-support@goinc.jp".
- An incorrect email address is entered.
If a part such as "@" is full-width, the email may not be delivered.
- The domain "@goinc.jp" is set to be rejected by your device or telecommunications carrier.
You may be able to receive emails by setting designated reception.
- The entered email address is in a format that cannot be sent.
For email addresses that fall under the following cases, it may not be possible to send the receipt email.
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[Case 1] There is a "." right before "@" or at the beginning of the email address.
Example) .abcd@example.co.jp , abcd.@example.co.jp
[Case 2] "." is consecutive before "@".
Example) abcd..@example.co.jp , ab..cd@example.co.jp
[Case 3] It contains characters other than half-width alphanumeric characters and some symbols (. ! # $ % & ‘ * + ? / = ? ^ _ { | } ~?).
Example) ab[cd@example.co.jp , ab@cd@example.co.jp
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* It may arrive normally by restarting the app or your device.
If it still does not arrive, please consider changing your email address and trying again.
PDF is not attached to the email
- Due to the settings of your device or telecommunications carrier, it is set to not receive attached files.
Please confirm your settings and reissue the receipt.
Ref:
・How can I issue a receipt?
・How to issue a receipt when using GO Pay