If you wish to express your gratitude or provide feedback to the taxi company or driver, please use the ride rating feature.
You can submit your ride rating after your ride via the notification displayed in the GO app or from [≡]Menu > [Usage History / Receipt] in the GO app.
* "Estimated miles" and "Actual miles" may differ. Please confirm the exact miles awarded from the mile history on each airline's mileage page.
Receiving your feedback helps us improve the quality of our service.
We appreciate your cooperation.
Please note : We are unable to reply to your ratings or comments.
・If you have lost an item or have an inquiry that requires a response, please contact us via [≡]Menu > [Usage History / Receipt] within the app.
・You can submit a ride rating within 24 hours after your ride. You can also modify your rating within this timeframe from [Usage History / Receipt].
・If you have inquiries about the "GO app", please tap [here].
Ref :How to confirm and inquire about lost items in a taxi