Please confirm the following:
1. Please confirm that you have not entered your phone number incorrectly
Tap the [Back] button to return to the phone number entry screen.
Please re-enter the correct phone number.
2. Please confirm that your communication environment is stable
- Please check that you are connected to a mobile data network or Wi-Fi.
- SMS reception may be delayed in areas with poor signal.
3. Please confirm the SMS reception settings on your device
- There is a possibility that the message has been blocked as a spam message.
- Please check your device settings to confirm that "Do not receive SMS messages" is not selected.
- For more details, please refer to the instruction manual for your device.
4. SMS authentication may not be available on some devices
- SMS messages cannot be received on Internet-only SIM cards or devices without a call function (e.g., data-only tablets).
5. If you still do not receive the SMS code after checking the above
We apologize for the inconvenience, but please contact us at the support desk below.
The inquiry form is [here].