What is Priority Match (Shared Rides)
When there are no vacant taxi cars nearby due to busy periods or other reasons, it will be displayed in the app as a priority option.
If you select [Priority Match (Shared Rides)], we will search for cars that can be shared with other customers in parallel with regular taxi cars, and request the one that is confirmed first.
Available areas
It is available in the following areas within Tokyo.
- Waterfront area (Toyosu / Shinonome / Ariake / Harumi / Daiba / Tsukishima / Kachidoki)
- Tokyo / Otemachi / Nihombashi / Ginza / Yurakucho
- Ueno / Okachimachi / Kanda / Akihabara / Asakusa / Kuramae
- Aoyama / Omotesando / Hiroo / Roppongi / Azabujuban / Akasaka
- Ebisu / Nakameguro / Meguro / Gotanda / Shirokanedai / Takanawadai
- Tamachi / Hamamatsucho / Shimbashi / Toranomon
- Tennoz / Shinagawa Seaside / Osaki / Oimachi
- Suidobashi / Ochanomizu
- Kagurazaka / Iidabashi / Yotsuya / Ichigaya
- Tsukiji / Hatchobori / Monzen-nakacho / Kiba / Toyocho / Sunamachi / Shiomi / Tatsumi
- Oshiage / Kameido / Ojima / Kinshicho
- Shinjuku / Yoyogi / Tochomae / Nishi-shinjuku / Hatsudai / Honmachi / Sasazuka / Hatagaya
- Ikebukuro / Waseda / Takadanobaba / Shin-okubo / Nakano
- Shibuya / Harajuku / Tomigaya / Nishihara / Yoyogi-uehara / Komaba-todaimae
- Daikanyama / Ikejiri-ohashi / Sangenjaya / Gakugei-daigaku / Yutenji
* The service areas will be expanded gradually.
Payment method
- Only GO Pay (credit card / d barai / PayPay / Apple Pay) is available.
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GO Ticket is available (excluding payment with Apple Pay)
Fare
- When you select [Priority Match (Shared Rides)] to request a taxi, the fare includes the fare, pickup fee, and Shared Ride Arrangement Fee. For Details, see [here]
- Even if the travel distance is extended by riding with other customers, no additional fee will be incurred.
- When the car is changed to a regular taxi car
* Even after a shared ride car is confirmed, if for some reason the shared car cannot pick you up and a regular taxi arrives, you will be billed the fare displayed on the meter (regular fare, pickup fee, etc.).
Please note that the fare may differ from when you made the request on the app.
How to ride
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Once the car to ride is confirmed, the license plate number of the car will be displayed in the app.
Please look for the car using that as a landmark.
The current location of the car can be confirmed in the app. -
When boarding, please tell the Ride Code to the driver.
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If the car does not arrive
Depending on traffic conditions, etc., it may be delayed from the scheduled arrival time.
The expected arrival time and the current car location are displayed in the app. Please confirm them and wait.
Please note that depending on road conditions, etc., the car may be parked at a location away from the pickup location.
A Notification will be displayed in the app, so please move to the arrival location of the car.
Notes
[Available number of passengers]
Only 1 person can use (riding with infants is not allowed).
[Departure time and cancellation conditions]
To ensure smooth operation of the shared car, the car will depart immediately at the departure time. If the customer cannot board and the car departs, the operation will be Canceled.
In case of Cancellation, a cancellation fee is required in accordance with the cancellation policy. However, the cancellation fee will not be billed in the following cases.
・In case of the first Cancellation of a request a taxi for [Priority Match (Shared Rides)]
・If the actual arrival is delayed for a certain period of time compared to the time specified as the departure time
・If the driver changes the pickup location for some reason after the departure time is confirmed
[Manners when sharing a ride and baggage restrictions]
When using [Priority Match (Shared Rides)], please follow the driver's instructions and be considerate of other customers. In the event of nuisance behavior, you may be asked to get off.
・Prohibited actions: Phone calls, photography, and eating/drinking inside the car
・Baggage is limited to one item of a size that can sit on your lap.
Large luggage such as suitcases, wheelchairs, animals (including pets and guide dogs), dangerous goods, and items emitting a bad odor cannot be brought in.
[Route Specification / Change of Pickup and Drop-off Location]
Because you may share the ride with other passengers, you cannot specify the route or change the pickup and drop-off locations.
[Call / Message Features]
If you need to contact the driver, you can use the call feature just as you would with a regular taxi. However, unlike a regular taxi, canned messages and free message features are unavailable.
Ref:
・About "Need a faster ride?" (Priority Match)
・About shared ride service charge and shared ride special discount