Travel affordably with "GO ECONOMY". Please check the [ GO ECONOMY special website ] for details!
About cancellation fee
The cancellation fee is paid in accordance with the cancellation policy.
https://go.goinc.jp/en/cancel_policy
Conditions for GO ECONOMY cancellation fee accrual
A cancellation fee will be incurred starting 30 minutes before the GO ECONOMY departure time.
- If you cancel due to your own reasons from minutes before the ECONOMY departure time up to the :
500 yen (tax included)
- If you cancel after the GO ECONOMY departure time has passed, or if the car departs because the driver cannot identify you at the pickup location at the time of arrival:
The full ECONOMY fare
- The cancellation fee for ECONOMY will be charged in the following cases :
- The first cancellation of ECONOMY
- If the actual is delayed by a certain amount of time compared to the designated ECONOMY
- If the changes the for any reason after the ECONOMY has been
Please confirm the exact time when the cancellation fee is incurred on the ticket details screen within the app.
If you wish to cancel a reservation
Open the reservation details from the Activity and cancel using the Cancel button in the upper right corner of the screen.
Please note that a cancellation fee may be incurred depending on the timing of the cancellation, in accordance with the [What to do when GO ECONOMY cancellation policy and cancellation method].
How to cancel an arranged ride
Open the details of the ride arrangement you wish to cancel from the upcoming ride list, and you can cancel it via the cancel button at the top right of the screen.
Please note that, according to the [GO ECONOMY cancellation policy], a cancellation fee may be charged depending on when the cancellation is made.