Troubleshooting for app forced closure (crashing)

If the app unexpectedly forces a closure (crashes), it may be due to factors such as:

• Insufficient memory on the device
• Temporary communication error

Please try the following troubleshooting steps in order from [1].

[1] Update the "GO" app to the latest version
[2] Restart the smartphone device and the "GO" app
[3] Reset the communication environment (utilizing airplane mode)
[4] Update the device OS
[5] Secure free storage space (data deletion)
[6] Reinstall the app
* Please make sure to confirm the precautions Precautions regarding reinstallation.

Operation procedure

[1] Update the "GO" app to the latest version

If you are using an older version of the app, unexpected glitches may occur.

Procedure:

1. Open each store (App Store / Google Play Store).
2. Update to the latest version.

[2] Restart the smartphone device and the "GO" app

This will release background load and accumulated memory, stabilizing operation.

Procedure:

1. Completely close (task kill) the "GO" app running in the background.
2. Turn off the power of the smartphone.
3. Restart the device.

[3] Reset the communication environment (utilizing airplane mode)

By temporarily cutting off the network, the communication status inside the app will be refreshed.

Procedure:

1. Turn on "Airplane Mode" from the smartphone settings (or completely turn off Wi-Fi and mobile data communication).
2. Launch the "GO" app with "Airplane Mode" kept on, and wait for about 1 minute to see if the screen does not close.
3. Once you confirm that the app does not force a closure, turn off "Airplane Mode" again to resume communication.

[4] Update the device OS

If the OS of the smartphone device remains an older version, the app may not operate normally.

Procedure:

1. Open the settings screen of the device.
2. If an update to the latest OS is available, execute the update.

[5] Secure free storage space (data deletion)

If the free space on your device is insufficient, it may cause a serious impact on the operation of the app.

Procedure:

    Delete unnecessary apps and unnecessary photo/video data on the device.

[6] Reinstall the app

If the issue does not improve even after trying all of the above, please reinstall the app.

Procedure:

1. Register login information (email address/password) from [≡]Menu > Account in the "GO" app.
2. Delete (uninstall) the "GO" app from the device.
3. Install it from the store again.
4. Tap "Those who have an account" on the screen after launching the "GO" app, enter login information (email address/password), and log in.

⚠️ Precautions regarding reinstallation

• If login information (email address/password) has already been registered, you can restore the information by logging in after reinstallation.
• If you delete the app without registering an email address, you will not be able to transfer the following information.
  [Usage History] [Receipt] [Status] [EXCLUSIVE MEMBERSHIP] [Possessed coupons]
  [Reference]

Ref:
・How to transfer your account
・How to register your email address