Incomplete payment / Payment error
- How to respond when a payment error occurs
- How to settle if an unsettled payment occurs
- The receipt amount and payment amount do not match
- What to do when it appears you have been double charged for the same amount
- "Unsettled payment” is displayed and cannot request a car
- Troubleshooting: What to do when you have an unsettled payment (card, d barai, PayPay, Apple Pay, In-car payment)
Other problems / Information
- 【Updated September/28/2026】 System maintenance information
- About Transport Acceptance Document
- Troubleshooting for app forced closure (crashing)
- Areas and taxi companies which GO App charge will apply
- How to change the language settings of GO App
- I got off the taxi, but the app still says I'm still riding