About GO PREMIUM
GO PREMIUM is a service that enables to request a luxury vehicle, driven by a driver who is highly rated by our company based on after-ride ratings from "GO" customers or a driver who has experience as a hired car driver.
*Rating is based on the customer's personal opinion.*The current GO PREMIUM vehicle type is an ALPHARD.
No pre-reservation or minimum fare is required like hired cars, but a separate GO PREMIUM charge will be added to the regular taxi fare.
Service details
How to request: Request is available from “Ride“ tab only. (Cannot request from “Reservation“ tab.)
Available areas:
・Tokyo
Chiyoda Ward, Chuo Ward, Minato Ward, Shinjuku Ward, Bunkyo Ward, Meguro Ward, Shibuya Ward, Taito Ward, Sumida Ward, Koto Ward, Shinagawa Ward, Ota Ward, Setagaya Ward, Nakano Ward, Toshima Ward, and Suginami Ward.
Excluding some areas, Gradually expand.
・Nagoya (Aichi-Pref.)
Kita Ward, Higashi Ward, Naka Ward, Chikusa Ward, Showa Ward, Mizuho Ward, Tempaku Ward, Atsuta Ward, Nakagawa Ward, Nakamura Ward, Naka Ward.
Excluding some areas, Gradually expand.
Price details: Normal taxi fare + GO PREMIUM charge *If you use the highway, an additional ETC fee will be added.
Payment method: GO Pay only (In-car payment not available)
Car type: ALPHARD (Seats up to 6 passengers)
*Please confirm the available areas in the app when requesting a car.
Cautionary point when using GO PREMIUM
Differences between Taxis and GO PREMIUM cars
GO PREMIUM cars may not have a pick-up sign or a lantern (company mark) on the roof, like normal taxis. When finding the car you have requested, please check the car license plate number and compare it with the information displayed in your app. Please also check the “GO PREMIUM” symbol on the side of the car.
Differences of available car request methods
GO PREMIUM is only available from “Ride“ tab only. Cannot request from “Reservation“ tab.
Differences of available car request methods
Only GO Pay is available for payment. In-car payment is not available.
Coupons are accepted in the same way as for regular taxis.
About Premium charge
When using GO PREMIUM, GO PREMIUM charge will be added to the regular taxi fare. (* ETC charges will be added separately when using the highway.)
Up to 50% of the normal fare will be charged as a GO PREMIUM charge. A minimum charge of at least JPY 500 (including tax) is set for the GO PREMIUM charge. If the calculated amount is less than JPY 500, the minimum charge will be applied as the GO PREMIUM charge. GO PREMIUM charge and its minimum amount may vary depending on the area, supply/demand conditions and customer usage conditions at the time.
Please check the ”Fee details" screen in the app at the time of requesting your ride.
For more information about GO PREMIUM charge, please also refer to the following FAQ. → {LINK}