Rideshare cars may be available for request in certain areas and at certain times of the day.
What is Rideshare car?
Rideshare cars are cars driven by non-taxi drivers who belong to taxi companies.
There are cases in which a customer may be picked up by a car other than a taxi car. When a rideshare car is assigned, the car information will be displayed on the screen like the image below.
Please check the “Pick-up car” information in the app before riding the car. An “Rideshare” sign is located at the front of the car.
*If you do not wish to ride a rideshare car, you can request a “Taxi only”.
For details, please refer to the link below.
Can I specify a taxi when making a car request?
*Rideshare cars cannot be specified when requesting a car.
For details, please refer to the link below.
Can I specify a rideshare car when making a car request?
About the fare of rideshare car
Please check the link below.
How is the fare calculated?
About rideshare driver rating
When a rideshare car is assigned, the driver's rating is shown on the screen.
For more details, please refer to the link below.
About rideshare driver rating
*When riding the rideshare car, the rideshare driver can also rate their customers.
Precautions when riding in a rideshare car
・When using a toll road
If you wish to use a route that uses a toll road, please change the setting from the app.
*After boarding, if you wish to change the route to one that uses toll roads, you must also change the settings from the app.
Please refer to the link below for the setting method.
How to use a toll road with a rideshare car
・When changing a destination
If you wish to change the destination, please change the destination from the app in order to recalculate the fare.
*After boarding, if you wish to change the destination, you need to change the settings from the app.
Please refer to the link below for the setting method.
How to change a destination of the rideshare car
・If you have a stopover
After boarding, please inform the driver directly about the route you wish to take via. If there is a stopover, the fare will be re-calculated at the time of drop-off or within a certain period of time. Please check the app for the final amount.