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  3. Incomplete payment / Payment error

Incomplete payment / Payment error

  • What should I do if there is an error in non-card payment such as d barai, PayPay or Apple Pay ?
  • Meter fare does not match the amount I paid
  • Unsettled payment notice is shown in the app
  • What to do when it appears you have been double charged for the same amount
  • "Unsettled payment” is displayed and cannot request a car
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