Cases in which an unsettled payment occurs
An "unsettled payment" occurs when there is an error with your selected payment method.
Typical cases:
- Insufficient balance
- Communication error
- Unpaid amount (such as optional fees)
- Unpaid cancellation fee
《Fare》 Payment flow (Please settle using one of the following three methods)
-
Immediately after exiting the car
Tap the [Continue to payment procedure] button. -
The next time you open the app
Tap [Settle payment] on the pink banner that appears on the top screen. -
From your usage history
Tap [≡]Menu > [Usage History / Receipt] > the unsettled history (pink display) > tap [Settle payment] on the details screen.
How to settle the payment (Steps)
STEP１
-
Immediately after exiting the car
A pink error message and a button to confirm the payment procedure will be displayed.
Tap [Continue with payment procedure].
-
When displayed on the next app launch
A pink error message and a "Settle payment" button will be displayed on the top screen. Tap [Settle payment].
-
When paying from your usage history
A pink error message and a "Settle payment" button will be displayed on the top screen.
Tap the relevant history and then tap [Settle payment] from the details screen.
STEP２
Select a payment method and complete the payment.
You can select your preset payment method or other payment methods.
(Credit Card, d barai, PayPay, Apple Pay)
* Only credit cards can be used for "Charter"
* If you settle the payment after changing the payment method, the updated payment method will be automatically applied to your next request.
Please refer to the following articles for information on how to pay using each payment method.
Troubleshooting: What to do when you have an unsettled payment (card, d barai, PayPay, Apple Pay, In-car payment)
Important notes
- Usage restrictions
If an unsettled payment status occurs, restrictions will be placed on your usage. - Handling of accounts
Even if you uninstall the GO App or create a new account, the unsettled payment status will not be resolved. - Please be careful not to miss the payment of "option fees"
If you pay only the fare (including GO App charge) in the car, option fees such as ride preferences may remain as unsettled payment on the app side.
When making an in-car payment, please be sure to confirm the display on the app side as well.
For the following cases, please contact us
- In cases where payment cannot be completed due to uninstallation, etc.
- In cases where none of the payment methods can be used
We apologize for the inconvenience, but please contact us with the details of your situation via the [Inquiry Form] or [Inquiries] in the app.
《Cancellation fee》Payment flow
Please confirm the details below.
Cancellation fee was charged