Troubleshooting: What to do when you have an unsettled payment (card, d barai, PayPay, Apple Pay, In-car payment)

Payment Method

How to pay

GO app screen

Factors and 
notes for payment errors

1. Tap [Pay with this method]

2. Tap [Pay with d barai]

･ Payment cannot be completed for reasons such as insufficient balance on the d barai side.
↓
Please contact the d barai side.

･ The link with d barai has been disconnected.
↓
Please delete/re-register via [Menu] > [Payment Method] in the app.

Ref: d barai: Overview and Precautions

1. Tap [Pay with this method]

2. Tap [Pay with PayPay]

* Payment cannot be completed for reasons such as insufficient balance on the PayPay side.
↓
Please check your balance (from 5,000 yen) or contact the PayPay side.
 

* The link with PayPay has been disconnected.
↓
Please delete/re-register via [≡]Menu > [Payment Method] in the app.

1. Tap [Pay with this method]

2. Authorize Apple Pay

* Authentication for identity verification is required again at the time of settlement

Apple Pay available for "GO" is limited to cases where JCB or AMERICAN EXPRESS cards are linked (expansion planned sequentially).

Ref: Apple Pay: Overview and Precautions

* In the event that a cancellation fee is incurred

Complete the settlement using various payment methods

Cancellation fees can also be paid using the various payment methods registered in the app.
(If no payment method is registered in the app, please register a payment method)

Ref: Cancellation fee was charged